WARRANTY & CLAIMS

Products that are sold through furniture-shop4u.co.uk website are subject to manufacturer's warranty. The warranty period is presented in description of every product.

The Seller (Furniture-shop4u Ltd) is a re-seller and not a manufacturer of the Products. In this respect and to the fullest extent permissible by law, the Seller is unable to offer any express warranties of any kind whatsoever in respect of the Products.

 

COMPLAINTS & DAMAGED GOODS

Please inspect the packaging upon delivery. If the packaging is visibly damaged in any way the delivery needs to be rejected due to damage. It will be much quicker for us to provide you with whole new item than to go through claim process and to send a replacement parts for your item. If you decide to accept the delivery of visibly damaged consigment please note that this needs to be clearly described on the delivery note. On odd occasions goods can get damaged even without visible damages to the packaging. A photographic evidence of damage will be required along with part numbers of damaged parts taken from instruction manual. In any case please contact us as soon as possible, preferably within 24h which will allow us to sort this out for you as soon as possible. If you notice any damage please do not assemble the furniture as we won't be able to accept the claim. if you start to assemble it it won't be possible to determinate if the damege wasn't caused by unapropriate handling. The awaiting time for replacement parts is 2-5wks + up to 5 working days for shipping. When the damage is a result of manufacturer fault we will need a photos as well. When we place a complaint with our supplier and request replacement parts awaiting time is 2-5wks + up to 5 working days for shipping. In any case the prerequisite for the commencement of the complaint procedure is receiveing all requested information as per ur T&C. We will not start the complaint process antill we have all necessary information. If you do not fulfill presented conditions, the company reserve the right to refuse the complaint.

The company is not responsible for any damages of purchased products during its shipping by use other methods of transport (including own collection of product by customer from our warehouse) or customers moving from priory delivery destination.

Costs are reimbursed within 30 days from the date of collecting product and after inspection confirming that it is not damaged. We reserve the right to withhold payment of whole or part of product costs if the returned elements are damaged.

If you do not fulfil the above mentioned obligations, we will refuse to reimburse product costs or a fee will be charged to cover any costs borne by us (regarding, for example, purposeless travel connected with return delivery or with damaged or lost products). Your statutory rights remain unaffected.

Please be aware that only not assembled goods and in original packaging can be returned. We advise you retain the original packaging until you are completely satisfied with your purchase. Please note that on wooden products, because it is a natural material, there will always be a slight variance to the colour and grain shown on the image. We do not consider this to be a fault.

 

How to raise a complaint?

Every client who opened an account in our shop has an access to Complaint Department (CD) available through customer account panel. If you have any problem with purchased product fill in all details required in "Add a complaint" section and send it to us. In response you will receive a message from one of our qualified employees. As it might be hard to describe a type of damage, we kindly ask to send us photos of damaged/faulty parts so we can assess the claim correctly. We also require a part number of damaged/faulty part taken from the instruction manual. In any case the prerequisite for the commencement of the complaint procedure is receiving all requested information. We will not start the complaint process until we have all necessary information. If you do not fulfill presented conditions the company reserve the right to refuse the complaint.

 

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